COVID19 UPDATE

In line with government guidelines we are offering the following services whilst continuing to keep our customers and staff Covid safe.

Service Team: Our service & parts departments will remain open, offering vehicle maintenance, service & MOTs. We are still taking new bookings and if you already have a current booking with us, it will be kept.

Sales Team: The Showrooms will close 5.30pm Wednesday 04/11/20. We will continue to take your vehicle sales enquiries through our websites and social media. We will also be offering a very safe Click & Collect service for you to be able to purchase a new or used vehicle.

COVID-19  Update - Click & Collect

dacia select and collect

  • Dacia customers will be able use ‘Select and Collect’ services to purchase and take delivery of new and used vehicles
  • Dealer network is prepared with strict measures in place to ensure the safety of customers and workers, with employees to ensure the highest of standards and processes
  • Dacia adds to its growing digital capabilities with new Online Stock Reservation feature to its website
  • The award-winning Sandero and Duster models now available to reserve
  • Stock Reservation tool complements the recently launched Virtual Showroom which allows customers to receive online tours of key Dacia models

Under the latest Government guidelines, the Dacia retail network are also now able to facilitate ‘Select and Collect’ services for new and used vehicles. Customers can be reassured that comprehensive health and safety measures will be followed during the handover process and when showrooms re-open fully.

Customers can take advantage of a suite of digital tools available online to reserve or order their next vehicle, the latest being the Online Stock Reservation tool on Dacia.co.uk. Available across the award-winning Sandero and Duster, the new tool allows customers to reserve a vehicle from stock in just a few simple steps.

Once the customer has been told that their vehicle is ready, they can then safely visit the retailer to collect it without the need to physically enter the premises, while the Remote eSign Portal takes care of completing finance documents from home. Clear signage will instruct buyers of where to go once they reach the retailer, while any interactions when collecting a vehicle will adhere to the guidance from the National Franchised Dealers Association (NFDA) and Society of Motor Manufacturers and Traders (SMMT) as well as latest government guidelines on social distancing.

All customer cars will be prepared to a high cleaning standard, with attention paid to disinfecting door handles, using covers for seats, steering wheels, gear levers and floor mats, while Personal Protective Equipment (PPE) will be worn by anyone working on the vehicle. Keys will be wiped clean and placed in a neutral zone for the customer to collect.

Safety and reassurance for customers
When lockdown measures continue to ease as a result of COVID-19, retailers will reopen for business with extra care taken to protect customers and employees by implementing a set of regulations to maintain a healthy and safe environment and reassure visiting customers.

Appointments and visits to the showroom will be staggered where possible, and a limit on the number of visitors in the showroom at one time will be in place, while social distancing will be maintained inside and outside.

Renault dealerships will adapt sites to suit, with clear and informative signage to inform and reassure both workers and visitors. Reminders to adhere to social distancing measures will be clear on arrival, while, there will also be clear reminders to sanitise workstations and vehicles to the highest standards.

The latest addition to Dacia’s digital sales tools
The new Online Stock Reservation feature on Dacia.co.uk is easier than ever to use for customers. They simply click to select their desired model to bring up a list of the suitable vehicles, including a choice of best-selling specifications and colour options. After clicking to reserve a vehicle, buyers are directed to fill-out a simple form. Once completed, customers receive a confirmation email and reservation number before being contacted by their chosen dealer to see the process through using the Select and Collect service.

With a wide selection of cars available from stock, in various colour combinations and specifications, the vehicles are typically available for delivery within a couple of weeks. If buyers have more specific colour and specification requirements, an alternative form can be completed to initiate further discussions with a nominated dealer.

The new Online Stock Reservation tool on Dacia.co.uk complements the broad set of tools that enable new Dacia customers to research their new vehicle from the comfort of their own homes.

The Virtual Showroom gives online tours around chosen vehicles – including the
award-winning Duster and Sandero from Dacia, while its dedicated Dacia Buy Online platform allows every stage of purchase to be made online including finance, part exchange and service and warranty packages.

Louise O’Sullivan, Director of Network Operations at Dacia UK, said: “At Dacia, we have a range of ways to browse, choose and buy your car. Our Virtual Showroom lets you take a good look at the latest range from the comfort of your home. Our new Stock Reservation Tool allows you to reserve the Dacia of your choice for collection from your local dealer, whilst our Dacia Buy Online platform lets you to go through the entire new car buying process online, with the added benefit of optional home delivery.

When visiting a dealership, we have a stringent set of measures in place to create the safest possible environment for you and our staff – be that now to collect or maintain a vehicle or inside our showrooms to browse when they fully open when Government restrictions allow.

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